Frequently Asked Questions

PRODUCT QUESTIONS

You can contact us as follows: Email: [email protected] Phone: +61 417 952 737 Address: PO Box 173, Woodvale, Western Australia, 6026  
 
As with all delicate garments and embellishments, items should be hand washed with a mild detergent. This will help prevent reactions between garment fabric, glue and stones/pearls. Items should not be dry cleaned.
 
We understand it can be difficult to match colours using a computer screen. We are therefore happy to provide our customers with a small sample of stones to help you achieve the perfect look for your costume. Please contact us by email at [email protected] to arrange your sample.
 
 
For our flatback rhinestones and pearls we recommend the use of a good quality gemstone glue that dries clear and will not cloud your stones. We use both Gem Tac glue and Australian produced?Helmar Gemstone Glue?. Gem Tac Glue in 118ml,? 4fl oz can be found here or the smaller 59ml, 2 floz bottle is available here All glue is sold under the accessories category on this website.  
 
 
 
A ?Gross? is used to describe a group of 144 items (or a “square dozen”). Flatback rhinestones are generally sold in Gross lots, often in the following packet sizes:
  • 1 Gross = 144 rhinestones
  • 2 Gross = 288 rhinestones
  • 5 Gross = 720 rhinestones
  • 10 Gross = 1440 rhinestones
 
 
 

The diameter of Zahira Flatback Rhinestones fall within a range:

  • SS12: 3.00 – 3.20mm
  • SS16: 3.18 – 4.00mm
  • SS20: 4.60 – 4.80mm
  • SS30: 6.30 – 6.50mm
  • SS40: 8.41 – 8.67mm

Click here to see our range of Flatback Rhinestones. Our range of AB coloured Rhinestones has expanded for 2018, details of our expanded range can be found here 

?SS? stands for ?Stone Size?, the measurement used to identify the size of flatback rhinestones. Most common flatback rhinestone sizes are SS12, SS16, SS20 and SS30. Sew On Stones and Pearls are often designated in dimensions in metric millimetres.   Refer to our FAQ on Typical Stone Sizes here
 

PAYMENT QUESTIONS

You can contact us as follows: Email: [email protected] Phone: +61 417 952 737 Address: PO Box 173, Woodvale, Western Australia, 6026  
You can pay using PayPal or Credit Card via our secure online payment page. Additionally, for International customers, for your convenience, we are happy to ship to and accept payment in these regions and currencies: United States Dollar Great British Pound EU Euro Canadian Dollar Singapore Dollar New Zealand Dollar
We use trackable, Australia Post satchels for all orders. Australian delivery is a flat rate of $9.95 per order.
Yes. As well as complete domestic service across Australia, we are pleased to offer delivery to New Zealand, United Kingdom, United States, Singapore, Canada and China.
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