Frequently Asked Questions about Zahira Crystals

Product Questions

How do I contact you?
You can contact us as follows: Email: [email protected] Phone: +61 417 952 737 Address: PO Box 173, Woodvale, Western Australia, 6026  
How do I clean my garments once Zahira? Rhinestones or Pearls are applied?
As with all delicate garments and embellishments, items should be hand washed with a mild detergent. This will help prevent reactions between garment fabric, glue and stones/pearls. Items should not be dry cleaned.
Do you offer samples?
We understand it can be difficult to match colours using a computer screen. We are therefore happy to provide our customers with a small sample of stones to help you achieve the perfect look for your costume. Please contact us by email at [email protected] to arrange your sample.
How do I fasten Zahira? Flatback rhinestones and pearls to my garments?
For our flatback rhinestones and pearls we recommend the use of a good quality gemstone glue that dries clear and will not cloud your stones. We use both Gem Tac glue and Australian produced?Helmar Gemstone Glue?. Gem Tac Glue in 118ml,? 4fl oz can be found here or the smaller 59ml, 2 floz bottle is available here All glue is sold under the accessories category on this website.  
How many flatback rhinestones are in a Gross?
A ?Gross? is used to describe a group of 144 items (or a "square dozen"). Flatback rhinestones are generally sold in Gross lots, often in the following packet sizes:
  • 1 Gross = 144 rhinestones
  • 2 Gross = 288 rhinestones
  • 5 Gross = 720 rhinestones
  • 10 Gross = 1440 rhinestones
How big are Flatback Rhinestones?
The diameter of Zahira Flatback Rhinestones fall within a range:
  • SS12: 3.00 - 3.20mm
  • SS16: 3.18 - 4.00mm
  • SS20: 4.60 - 4.80mm
  • SS30: 6.30 - 6.50mm
  • SS40: 8.41 - 8.67mm
Click here to see our range of Flatback Rhinestones. Our range of AB coloured Rhinestones has expanded for 2018, details of our expanded range can be found here  
What does ?SS? mean for Flatback Rhinestones?
?SS? stands for ?Stone Size?, the measurement used to identify the size of flatback rhinestones. Most common flatback rhinestone sizes are SS12, SS16, SS20 and SS30. Sew On Stones and Pearls are often designated in dimensions in metric millimetres.   Refer to our FAQ on Typical Stone Sizes here

Payment Questions

How do I contact you?
You can contact us as follows: Email: [email protected] Phone: +61 417 952 737 Address: PO Box 173, Woodvale, Western Australia, 6026  
How do I pay for my order?
You can pay using PayPal or Credit Card via our secure online payment page. Additionally, for International customers, for your convenience, we are happy to ship to and accept payment in these regions and currencies: United States Dollar Great British Pound EU Euro Canadian Dollar Singapore Dollar New Zealand Dollar
What delivery options do you offer?
We use trackable, Australia Post satchels for all orders. Australian delivery is a flat rate of $9.95 per order.
Do you deliver internationally?
Yes. As well as complete domestic service across Australia, we are pleased to offer delivery to New Zealand, United Kingdom, United States, Singapore, Canada and China